Effective date: February 28, 2026
By creating an account, placing an order, or using any part of the Service, you agree to these Terms of Service, the Privacy Policy, and the Refund Policy (together, the Agreement).
If you do not agree, you must not access or use the Service.
Continued use after posted changes means you accept the updated Terms.
The Service is operated by TwentyOne International Inc., an International Business Company registered under the laws of Antigua and Barbuda, doing business as 21hop.
You must be at least 18 years old, or the age of legal majority in your jurisdiction (whichever is greater), and legally capable of entering into a binding contract.
You are responsible for account accuracy, credential security, and all activity under your account.
21hop provides a managed VPN service with dedicated IP allocation.
21hop does not guarantee specific outcomes, including streaming compatibility, censorship circumvention, latency targets, connection speeds, or uninterrupted availability.
Each paid VPN instance is assigned a dedicated egress IP during the active subscription term.
Dedicated IPs are leased infrastructure resources and remain the property of 21hop.
21hop may reassign, rotate, or withdraw any IP at any time for abuse mitigation, legal process, upstream requirements, network optimization, or force majeure.
Pricing is shown at checkout and billed in USD unless otherwise stated.
By purchasing, you authorize recurring charges at the then-current rate until cancellation.
Subscriptions renew automatically unless canceled before the renewal date.
21hop may change pricing, with changes effective on the next renewal cycle after notice.
You may not use the Service for unlawful, abusive, harmful, or fraudulent activity.
21hop may apply rate limits, protocol restrictions, traffic shaping, bandwidth caps, temporary suspension, or other safeguards, with or without prior notice.
Account information, billing data, and operational telemetry may be collected and processed for service delivery, fraud prevention, security, compliance, and support as described in the Privacy Policy.
21hop does not guarantee uninterrupted, continuous, timely, secure, or error-free operation.
Planned or emergency maintenance, degradation, and outages may occur without prior notice.
Support is provided through official 21hop channels on a reasonable-efforts basis.
Response times are not guaranteed and may vary by issue severity, volume, and subscription context.
21hop may suspend, restrict, or terminate access at its discretion for non-payment, Terms violations, legal risk, fraud, abuse, security concerns, or service changes.
Upon termination, service access ends immediately and any refund rights are only those stated in the Refund Policy.
Referral incentives are governed by applicable referral program terms.
Self-referrals, synthetic accounts, and referral/payment abuse may result in forfeiture, clawback, and account termination.
The Service may incorporate third-party or open-source components governed by their own terms.
21hop is not liable for third-party component performance, availability, or security.
21hop trademarks, logos, service names, branding, software, and content are owned by or licensed to TwentyOne International Inc.
The Service is provided on an "as is" and "as available" basis to the maximum extent permitted by law.
21hop disclaims all express, implied, statutory, and other warranties, including merchantability, fitness for a particular purpose, title, and non-infringement.
To the maximum extent permitted by law, 21hop is not liable for indirect, incidental, special, consequential, punitive, or exemplary damages.
Total aggregate liability is limited to the lesser of fees paid during the three months before the claim event, or USD 100.00.
You agree to indemnify, defend, and hold harmless 21hop and related parties from claims, losses, and expenses arising from your misuse of the Service, breach of these Terms, legal violations, or third-party rights violations.
Disputes should first be submitted to good-faith negotiation for 30 days.
To the fullest extent permitted by law, disputes must proceed on an individual basis, and class or representative proceedings are waived.
These Terms are governed by the laws of Antigua and Barbuda, without regard to conflict-of-law principles.
Disputes not resolved through negotiation are subject to the exclusive jurisdiction of competent courts in Antigua and Barbuda, unless mandatory local consumer law requires otherwise.
21hop may modify these Terms at any time. Changes take effect when posted with an updated effective date.
If any provision is held invalid, illegal, or unenforceable, remaining provisions remain in full force and effect.
These Terms, together with the Privacy Policy and Refund Policy, are the entire agreement between you and 21hop regarding the Service.